Consumer Mortgage Hotline Up and Running

by devteam January 10th, 2012 | Share

The Consumer Financial Protection Bureaurn(CFPB) is now accepting mortgage complaints from consumers who have experiencedrnproblems across the spectrum of the mortgage universe, i.e. documents,rnservicing, and foreclosures.  The Bureau announcedrnthe mechanism for submission on its website,</p

Complaints will be reviewed by CFPBrnstaff and then forwarded to the relevant financial institution for review andrnresolution.  Institutions have 15 days tornrespond to CFPB regarding each complaint and are expected to resolve thernmajority of them within 60 days.  Duringrnthe process consumers will be able to check the complaint’s status on thernwebsite and ultimately will have the option of disputing any resolution.</p

The Bureau started taking creditrncard related complaints and inquiries last July and will expand ConsumerrnResponse to handle complaints and inquiries about all other consumer financialrnproducts and services – including those involving nonbanks such as payday lenders,rndebt collectors, and credit reporting agencies – by the end of 2012.</p

In addition to the website, consumersrnmay submit complaints, inquiries, feedback, or just tell CFPB their story via:  </p<ul type="disc"

  • Toll-free call  -rn 1-855-411-CFPB (2372)</li
  • Fax – 1-855-237-2392</li
  • Letter –  P.O.rn Box 4503, Iowa City, IA 52244</li</ul

    New CFPB director Rich Cordray appearedrnon The Last Word television programrnThursday evening and was challenged by host Lawrence O’Donnell to return withinrnsix months with proof that the agency is providing transparency and realrnassistance.  Cordray accepted thernchallenge.  Stay tuned.  

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  • About the Author


    Steven A Feinberg (@CPAsteve) of Appletree Business Services LLC, is a PASBA member accountant located in Londonderry, New Hampshire.

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